Accidental repair and repair due to normal wear-tear both will be done at a reasonable charges. You need to first send an email comprising clear pictures of product, so that we can understand and determine if the product is repairable or not. If it can be repair, you need to send the product for a proper inspection to get an quote for the repair. The shipment costs have to bear by you. We suggest you proper packing of product and use reputed logistic company when you are sending your product to us for repair.
Golden Riders or its partners will not be responsible for any loss or damage to the items during the transit.
If the charges are acceptable to you, we will then proceed with the repair and will try to get the bag back to you as soon as possible. The whole process typically takes about 15 days, but could be longer during special cases.